Privacy Policy

Sugar Lake 

At Sugar Lake Wholesale, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website or purchasing from Sugar Lake Wholesale, you agree to the terms of this Privacy Policy.

We may collect personal information when you interact with our website or services, including:

• Your name 
• Email address 
• Phone number 
• Billing and shipping address 
• Payment information 
• Order details and purchase history 
• Business name, where applicable 
• Messages or enquiries you send to us 
• Website usage information such as IP address, browser type and device information 

We only collect information that is necessary to process orders, provide customer support, improve our services and operate our business effectively.

Sugar Lake Wholesale may use your information to:

• Process and fulfil orders 
• Arrange shipping and delivery 
• Contact you about your order or enquiry 
• Provide customer support 
• Send invoices, receipts and order updates 
• Improve our website, products and services 
• Prevent fraud or unauthorised transactions 
• Maintain business records 
• Send promotional updates, offers or marketing emails where permitted 

You may opt out of marketing emails at any time by following the unsubscribe instructions or contacting us directly.

Payments are processed securely through approved third-party payment providers. Sugar Lake Wholesale does not store full credit card or debit card details on our website. Payment providers may collect and process your payment information according to their own privacy policies and security standards.

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, such as:

• Shipping and delivery providers 
• Payment processors 
• Website hosting providers 
• Customer service or business support systems 
• Legal, tax or regulatory authorities where required by law 

These third parties are only given the information needed to perform their services.

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences and support website functionality.

You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order processing, customer support, legal compliance, accounting and business record requirements.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you 
• Ask us to correct inaccurate information 
• Request deletion of your personal information 
• Opt out of marketing communications 
• Ask questions about how your data is used 

To make a privacy-related request, please contact us using the details provided on our website.

Sugar Lake Wholesale does not knowingly collect personal information from children under the age of 13. Our website and services are intended for adults, businesses, retailers and wholesale customers.

Our website may contain links to third-party websites. Sugar Lake Wholesale is not responsible for the privacy practices, content or security of those external websites. We encourage you to review their privacy policies before providing personal information.

Sugar Lake Wholesale may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our website or services means you accept the updated Privacy Policy.

For questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.

Sugar Lake Wholesale
Everyday goods. Wholesale value. Reliable supply.